Privacy Policy

At Vigilant ("we," "our," or "us"), your privacy is fundamental to our mission of providing personal safety solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Progressive Web Application and related services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Emergency contacts, linked responders, and optional profile details.
• Reports and Alerts: Photos, audio recordings, text notes, and location data when you submit panic alerts or incident reports.

1.2 Information Collected Automatically

• Location Data: GPS coordinates when you trigger panic alerts, use safety timers, or submit reports (only when actively using safety features).
• Device Information: Device type, operating system, browser type, and app version.
• Usage Data: How you interact with the app, features used, and timestamps of activities.

1.3 Information from Third Parties

• Responder Organizations: If you link to a security company or community group, they may provide verification information.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our safety services
• Send panic alerts and location information to your linked responders
• Process and manage incident reports through verification workflows
• Communicate with you about your account and service updates
• Ensure the security and integrity of our platform
• Comply with legal obligations and respond to lawful requests

3. How We Share Your Information

3.1 With Responder Organizations

When you trigger a panic alert or submit a report, relevant information (including your location, name, and contact details) is shared with your linked responder organizations to enable emergency response.

3.2 On the Community Map

Approved and vetted incident reports may appear on the community map. We never share your personal identity on the public map. Only anonymized, location-based incident information is displayed.

3.3 With Service Providers

We may share information with trusted service providers who assist in operating our platform (hosting, analytics, etc.), bound by confidentiality agreements.

3.4 For Legal Compliance

We may disclose information when required by law, court order, or to protect the safety of individuals or the public.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Access controls and authentication
• Regular security assessments

However, no system is 100% secure. Please use strong passwords and keep your login credentials confidential.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, please contact us at protectorvigilant@gmail.com.

7. Children's Privacy

Vigilant is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Your continued use of Vigilant after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: protectorvigilant@gmail.com
• Phone: 066 227 7856